Arrange a Refund
Our policy lasts 14 days. If 14 days have gone since you received your parcel, unfortunately we can’t offer you a refund or exchange.
Please note orders placed online, must be returned Via Online process
Items purchased within our concession store in TOPSHOP must be returned in store. Items purchased online cannot be returned in store.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please print off the following returns form and fill it out! Please enclose form with your return.
Please return via An Post/ Local Post and retain receipt as proof of return. Returns can not be made in person due to security and compliance reasons.
Items must be unworn and in original packaging and returned within 14 days as terms and conditions . You must keep your AN POST receipt as proof of return
NOTE RETURN ADDRESS IS TEMP CHANGED TO BELOW DUE TO COVID19
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods or swimwear,
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. This can be found in your email order confirmation
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.